When you have a mobile phone inevitably you may want to compose a complaint, and customer service is always expected to be good, but no matter which mobile carrier you are with, another always looks better.
So in order to find out which carrier has the best friendliness, timeliness and knowledge in the USA, the guys by at laptop mag have carried out a pop quiz of customer service practices within the USA’s big four carriers, Verizon, AT&T, Sprint and T-Mobile.
The results of the teats show that T-Mobile comes tops in in-store assistance and web support, while Sprint have streamlines the support process but couldn’t always reply questions. Verizon delivered “solid” in-store and online support, but AT&T come out the worst as Laptop say they left the AT&T store shocked that an AT&T rep couldn’t get e mail set up on their BlackBerry.
[Source] James
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